Refund Policy
Last Updated: 11/12/2024
At [getdigital.website] , we strive to ensure our customers are satisfied with our VPN services. This Refund Policy outlines the circumstances under which you may be eligible for a refund for the services you’ve purchased.
By purchasing and using our services, you agree to the terms of this Refund Policy.
1. Refund Eligibility
We offer refunds in the following situations:
1.1 30-Day Money-Back Guarantee
If you are not satisfied with our services, we provide a 30-day money-back guarantee for all new customers. You can request a full refund within 30 days of your initial subscription if you are not satisfied with our service. This applies to all subscription plans purchased through our website.
1.2 Conditions for Refund
To be eligible for a refund under the 30-day money-back guarantee, the following conditions must be met:
You must request the refund within 30 days of the purchase date.
You must not have used more than [10 GB] of data or exceeded the maximum allowed usage limit for the trial period.
You must not have violated our Terms of Use or engaged in any prohibited activities.
1.3 Unused Subscription Period
Refunds for unused portions of the subscription (for example, if you cancel after 10 days on an annual plan) are not available under our standard refund policy. Refunds will only be provided under the circumstances outlined above.
2. Non-Refundable Situations
Refunds will not be granted in the following circumstances:
After the 30-day money-back guarantee period has passed.
If you have violated our Terms of Use or engaged in illegal activity using our services.
If the refund request is made due to network or technical issues outside of our control, such as issues with your internet service provider, hardware, or other software that is not related to our VPN service.
If you purchased a service through a third-party platform, reseller, or affiliate program, in which case the refund request must be directed to the third-party provider.
3. How to Request a Refund
To request a refund within the 30-day period, please follow these steps:
Contact our customer support team at support@getdigital.website with your refund request.
Provide your account information, including the email address associated with your subscription.
Include any relevant details about the reason for your refund request.
We will review your request and, if eligible, process your refund within 2 business hours.
4. Refund Processing
Refunds will be processed using the same payment method that was used for the initial purchase. If we are unable to process the refund to the original payment method, we will contact you to arrange an alternative method.
5. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. When we do, we will post the updated version on this page, and the revised policy will take effect as of the date of posting. Please review this page periodically to stay informed about any changes.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, or if you need assistance with a refund request, please contact us at:
getdigital.website
support@getdigital.website